Get in Touch
Have a question about a product, need help with your routine or ready to place an order? Reach out — we respond quickly.
Fastest Response
The quickest way to reach us. Ask about products, place an order or get personalised skincare advice.
Open WhatsApp →+250 787 327 039 · Typically replies within 1 hour
Email Us
Prefer email? Send us a detailed message and we will get back to you within 24 hours on business days.
Send Email →sunskincareplug@gmail.com · Response within 24hrs
Send a Message
Fill in the form below and we will reach out via WhatsApp or email — whichever you prefer.
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Common Questions
How do I place an order?
Tap the WhatsApp button on any product card or contact us directly. Tell us what you want and we will confirm availability and guide you through payment.
Do you deliver across Rwanda?
Yes, we deliver across Kigali and can arrange delivery to other provinces. Reach out on WhatsApp to confirm delivery options for your location.
Are your products authentic?
Absolutely. Every product we stock is 100% authentic and sourced directly. We never sell counterfeit or expired products.
I am not sure which products suit me — can you help?
Yes! Take our free skin quiz and get a full personalised regimen. Or message us on WhatsApp and we will advise you personally.
What payment methods do you accept?
We accept Mobile Money (MTN & Airtel), bank transfer and cash on delivery within Kigali.
Can I return a product?
We accept returns on unopened, sealed products within 7 days of purchase. Contact us via WhatsApp with your order details to initiate a return.
Availability
We respond to WhatsApp messages and emails during these hours. Orders placed outside hours will be confirmed the next morning.